Shipping policy

Shipping Policy

Last updated: 22 July 2026

At RaveReady NZ, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

We aim to dispatch all in-stock orders within one business day whenever possible.

Orders are typically processed within 1–2 business days after payment has been received.

Orders are processed Monday to Friday, excluding New Zealand public holidays.

During busy periods, product launches or promotional events, processing times may be slightly longer.

Shipping Within New Zealand

We currently ship throughout New Zealand.

Shipping costs are calculated at checkout and are based on your delivery location and the products ordered.

Estimated delivery times after dispatch are:

North Island: 1–3 business days

South Island: 2–5 business days

Rural deliveries: Please allow an additional 1–3 business days.

Delivery timeframes are estimates only and cannot be guaranteed.

Order Tracking

Where available, tracking details will be emailed to you once your order has been dispatched.

Please allow a short period for tracking information to become active.

Delays

While we work hard to dispatch orders promptly, delays can occasionally occur due to factors outside our control, including:

Courier delays

Weather events

Public holidays

High parcel volumes

Natural disasters or other unforeseen circumstances

RaveReady NZ is not liable for delays once your parcel has been handed to the courier.

Incorrect Delivery Information

Please ensure your shipping address is accurate before completing your purchase.

RaveReady NZ is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply to resend the parcel.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us as soon as possible at ravereadynz@gmail.com.

We will work with the courier company to investigate the issue and help resolve it as quickly as possible.

Authority to Leave

If you give the courier authority to leave your parcel unattended, delivery becomes your responsibility once the parcel has been delivered to the nominated location.

RaveReady NZ is not responsible for parcels that are lost, stolen or damaged after being delivered in accordance with your delivery instructions.

International Shipping

We currently ship within New Zealand only.

If international shipping becomes available in the future, this policy will be updated accordingly.

If you have any questions about shipping or your order, please contact us:

RaveReady NZ

Email: ravereadynz@gmail.com